Products are high quality, service was superficial and downright negligent. We ordered our new floors and curtains with them. The delivery and installment of floors and baseboards went relatively fine. However, the order for the curtains was a nightmare. They got the order 3 times wrong! This is after sending them clear emails and making calls about the mistakes. First time they delivered a railing with measurements that were wrong and were different from the order confirmation. Second time, the same, plus we got the wrong curtains. One of them was not even on our name! The contractor each time said it's not their fault, lifted their shoulders and said they were given the wrong products by the company. Company was too busy to call us back to make a new appointment or clarify what went wrong. No one apologized or took responsibility until a few months later when someone came to clarify what happened and admitted they put the wrong measurements in their internal order, but left them ok in the one visible to us. Human mistakes happen, but we shouldn't get the wrong order after mentioning twice in emails that it is wrong. Finally, after 2 more months, we got the correct order. It took them 4 appointments and 4 months to install the correct curtains. We are happy with the products (though the markup is insane - 100%), but really disappointed with the way things were handled. No one seemed to care that the order was wrong, responsibility was passed along to the next person and mistakes were not acknowledged until the very end. We already advised all our friends to never work with this company and we'll definitely avoid it in the future. I'm not fine with paying such high prices for such terrible prices. If it was a cheap company, I would have been more understanding.